The SoftWave website seems to be designed primarily to market the sale of their machine and that is the primary focus. They did not include working links for their claims related to their device, such as FDA premarket notification. A little misleading but this should not prevent someone from getting Shockwave Therapy treatment.
Our recommendation is that if you try SoftWave Therapy and it does not work, don't give up, look for a clinic or practitioner that is using a Radial Pressure Wave Therapy device and providing hands on manual therapy treatments as well as coaching as part for your care. This combination is the best way to maximize your change of success.